Refund & Cancellation Policy

SmartifyTrade offers monthly subscription plans for access to the platform's education tools, workspace, and execution-assistance software (EA). Plans are described on the Pricing page.

All subscriptions are billed monthly on a recurring basis unless cancelled before the next renewal date. No annual billing is currently offered, though this may be introduced at launch.

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period — you retain access to all plan features until that date.

There is no cancellation fee. Cancellation requests made mid-cycle do not trigger a partial refund for the remaining days in that billing period.

To cancel: log in → go to your Student Dashboard → Subscription tab → Cancel Subscription. If you face any issues, contact support via the Ask Kuku chat or email.

Standard subscriptions: Payments are non-refundable once a billing cycle has started and platform access has been granted. This applies to all monthly subscription plans.

Exception — technical failure: If a verified platform error prevented you from accessing your subscription features for more than 72 consecutive hours, you may request a pro-rated credit for the affected days. Credit is applied to the next billing cycle, not refunded as cash. Submit a request within 7 days of the incident via support.

Exception — accidental duplicate charge: If you were charged twice for the same billing period due to a payment gateway error, the duplicate charge will be refunded in full within 7 business days of confirmation.

Early access / beta participants: If you joined as an early-access participant with a specific arrangement, your refund terms are governed by the communication made at the time of that arrangement. Contact the founder directly if in doubt.

SmartifyTrade may offer free trial periods for new accounts. No payment is taken during a free trial. If you cancel before the trial ends, you will not be charged. If you do not cancel, the subscription converts to a paid plan at the standard rate on the trial end date.

Individual Strategy Series (S1/S2/S3/S4) may be available as standalone purchases separate from subscription plans. These are one-time purchases for a fixed access period. One-time purchases are non-refundable once access has been granted and the strategy content has been viewed.

The SmartifyTrade Bridge EA license is included in applicable subscription plans. The EA is software; once a license key has been issued and the EA has been activated on a MetaTrader 5 account, the license is considered used and is non-refundable as a standalone item.

To request a refund under the exception clauses above:

• Contact support via the Ask Kuku chat on the platform
• Email: support@smartifytrade.com
• Include your registered email, the relevant billing date, and a description of the issue
• Requests are reviewed within 5–7 business days

If a refund or billing request is not resolved to your satisfaction through support, you may escalate it to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020.

• Name: Narendra Yadav
• Email: grievance@smartifytrade.com
• WhatsApp: +91 92388 23825 — WhatsApp messages only; this number does not take voice calls
• Address: EX-M-DX/07, Hall/Office No. 101, Krishna Paradise, Bismil Chauraha, New Housing Board Colony, Morena – 476001, Madhya Pradesh, India

Grievances are acknowledged within 48 hours and resolved within 30 days, as required under Indian law. Email is the fastest route and creates a written record of your complaint.

SmartifyTrade reserves the right to update this policy. Subscribers will be notified by email at least 14 days before any material change takes effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.