Complaints and corrections

How to raise it

• A mistake in a lesson, PDF, video or translation: use the form below. From a lesson, the "Report a mistake" link fills in the lesson and language for you.
• A formal complaint (including privacy, or a payment or refund): email our Grievance Officer, Narendra Kumar, at grievance@smartifytrade.com. Email is the fastest route and gives you a written record. You can also use the form.
• A question, not a complaint: support@smartifytrade.com or the contact page.

What we do with it

1. We acknowledge a complaint within 48 hours.
2. We look into it and aim to resolve it within 30 days.
3. If a lesson, PDF or translation was wrong, we correct it and list the correction below, so everyone who used the old version can see what changed.

The legal detail lives where it already is: the Grievance Officer section of the Privacy Policy (personal data), the Terms of Service, and the Refund Policy (payments and refunds).

Report a mistake or make a complaint

Categories: A mistake in a lesson, PDF or video · A translation mistake · Privacy or personal data · Payment or refund · Something else. Your message is read by our team only; it is never published. Only the description of a correction is.

Corrections we have made

No corrections have been published yet.